Privacy Policy
FBC Trades respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how FBC TRADES, a proprietorship of Vikram Singh, trading as FBC Trade Holdings and FBC Trades ("FBC", "we", "us", or "our"), collects, uses, discloses, stores, and protects personal data when you visit https://fbctradeholdings.com, submit a business enquiry, communicate with us, or otherwise interact with us in connection with our B2B trade and sourcing activities. This policy is designed to comply with the EU General Data Protection Regulation (GDPR), the India Digital Personal Data Protection Act, 2023 (DPDP Act), the CAN-SPAM Act (United States), and other applicable data protection laws.
Who We Are
FBC is an India-based B2B import-export and trade-support business serving commercial customers and prospective business partners across India and international markets. For privacy-related requests, contact connect@fbctradeholdings.com.
Scope
Applies to personal data collected through:
- our Website;
- contact and enquiry forms;
- email, telephone, WhatsApp, Meta lead forms, and similar business communications;
- supplier, customer, and partner onboarding;
- commercial discussions, quotations, purchase documentation, and logistics coordination; and
- cookies and similar technologies where used.
Personal Data We Collect
- A. Identity and Contact Data — name, business email, phone, job title, company name, business address, country/market of interest.
- B. Business and Enquiry Data — product categories of interest, destination country/market, expected volume, shipping preferences, documentation requirements, quotation requests, transaction history, communication content.
- C. Supplier, Customer, and Compliance Data — business registration details, tax/trade documentation, payment/invoicing details, due-diligence and sanctions-screening information, authorised representative details.
- D. Technical and Usage Data — IP address, browser type, device type, OS, referral source, pages viewed, timestamps, cookie identifiers and similar online identifiers.
- E. Marketing and Communications Data — consent records, subscription preferences, opt-in/opt-out status, campaign engagement such as opens, clicks, delivery, bounce, and complaint events where email tools are used.
How We Collect Data
- directly from you;
- from your employer/organisation where you act as its representative;
- from suppliers, logistics providers, payment institutions, compliance databases, or other counterparties;
- from public or commercial sources for lawful due diligence; and
- automatically through cookies, logs, and analytics technologies where applicable.
Purposes of Processing
- to respond to enquiries and provide quotations/business information;
- to assess sourcing needs, supplier fit, destination-market requirements, logistics options;
- to prepare for, enter into, perform, and manage contracts and transactions;
- to coordinate documentation, shipping, warehousing, dispatch, and post-dispatch support;
- to verify identities, conduct due diligence, manage compliance, fraud prevention, sanctions screening, recordkeeping;
- to send service/transactional/account communications;
- to send marketing communications where permitted and where consents/lawful bases exist;
- to operate, secure, troubleshoot, and improve the Website and communications systems; and
- to comply with legal, regulatory, tax, accounting, and dispute-management obligations.
Legal Bases for Processing
- Consent — optional cookies, marketing subscriptions, WhatsApp opt-ins, and where else required.
- Contractual necessity — pre-contract steps at your request, or performance of a contract.
- Legitimate interests — B2B relationship management, responding to enquiries, supplier/customer due diligence, service improvement, network/information security, fraud prevention, internal administration, where not overridden by your rights.
- Legal obligation — laws, regulations, court orders, trade/sanctions rules, tax requirements, law-enforcement requests.
Where Indian law applies, we process based on consent and other lawful grounds recognised under the DPDP framework.
Cookies and Similar Technologies
Used for essential functionality, security and fraud prevention, analytics and performance measurement, remembering preferences, and advertising/campaign measurement (including Meta technologies) where enabled and lawfully used. See the Cookie Policy.
Email Communications
We send periodic business communications (product availability updates, trade offers, logistics notices, business news) to contacts who have provided explicit opt-in consent or with whom we have an established business relationship. All such communications:
- clearly identify FBC TRADES / FBC Trade Holdings as sender;
- include our registered physical business address;
- contain accurate, non-deceptive subject lines;
- contain a one-click unsubscribe mechanism; and
- are processed through Amazon Simple Email Service (SES) with full authentication (SPF, DKIM, DMARC).
Unsubscribe requests are processed immediately. You may also opt out via connect@fbctradeholdings.com. See the Email Marketing Policy.
WhatsApp Business Communications
We may send business updates and trade-related notifications via WhatsApp Business API to contacts who have explicitly opted in. All WhatsApp communications comply with Meta's WhatsApp Business Policy and use pre-approved message templates. Opt out any time by replying STOP or contacting connect@fbctradeholdings.com. See the WhatsApp Business Messaging Policy.
Data Sharing
- with employees, contractors, and affiliated personnel on a need-to-know basis;
- IT, hosting, cloud, security, CRM, analytics, and communications vendors;
- email delivery providers such as AWS SES or similar;
- Meta platforms and WhatsApp tools where you engage through those channels or where ad/lead tools are lawfully used;
- suppliers, manufacturers, logistics partners, freight handlers, warehouses, customs intermediaries, insurers, payment processors, banks, and other transaction counterparties;
- professional advisers (legal, compliance, audit, tax, insurance);
- government, regulatory, law-enforcement, customs, or judicial authorities where required; and
- any acquirer/investor/successor in a merger, restructuring, financing, sale, or transfer of business assets, subject to appropriate safeguards.
We do not sell personal data.
International Transfers
Personal data may be accessed, stored, or processed in India and other jurisdictions. For transfers from the EEA (or other restricted jurisdictions) to a country not recognised as adequate, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses; contractual protections with processors and partners; access controls, confidentiality obligations, and data minimisation; and supplementary technical/organisational measures where appropriate.
Data Retention
As a general rule:
- enquiry/prospect records up to 24 months after last meaningful interaction;
- transaction/shipping/invoicing/compliance records up to 8 years or longer where required by law or to establish/defend legal claims;
- marketing consent and campaign engagement records until consent is withdrawn or the record becomes inactive, plus a reasonable compliance period;
- unsubscribe/suppression records as long as necessary to avoid re-contacting opted-out recipients;
- routine technical logs generally up to 12 months unless longer is needed for security or investigations.
Your Rights
access; correction/completion/updating; deletion/erasure; restriction; objection (including to direct marketing); withdraw consent; data portability; lodge a complaint with a supervisory/regulatory authority; seek grievance redressal under Indian law; nominate another person to exercise rights where recognised by Indian law. We may verify your identity before acting. See the GDPR Compliance Notice and India Data Protection Notice. Contact connect@fbctradeholdings.com.
Data Security
Reasonable technical, organisational, and administrative safeguards including encrypted data transmission (TLS/SSL), access controls, regular security reviews, and secure data storage. No system is completely secure, but we apply proportionate controls.
Children's Data
Intended for business users; not directed to children; we do not knowingly collect children's data.
Third-Party Links and Platforms
We are not responsible for third-party privacy practices; review their policies separately.
Changes
Posted on the Website with a revised "Last Updated" date.
Contact
Privacy Contact / Compliance Team, connect@fbctradeholdings.com, Registered Address as above.